Vancouver Chapter - The CIO Change Playbook: Leading the People Side of Technology Transformation

Key takeaways:

1. Move beyond delivery to adoption

Clarify the role CIOs play in leading change to drive business outcomes, not just technology implementation

2. Understand what’s really driving resistance

Explore how people experience change and why adoption breaks down in real IT environments

3. Lead change in real moments

Apply practical approaches to create clarity, engage stakeholders, and maintain momentum through uncertainty

4. Learn by doing with peers

A highly interactive session using discussion, peer exchange, and hands-on exercises to apply concepts to real transformation challenges

Speaker - Mumtaz Chaudhary

Mumtaz Chaudhary is a change management expert who partners with CIOs and executive teams to lead the people side of technology transformation. As Co‑Founder of Pragilis Solutions, she focuses on helping organizations translate strategy and system implementations into real adoption, behaviour change, and sustained business impact.

She has led and advised on complex transformations including ERP and enterprise-wide change initiatives, with a focus on building change capability, strengthening leadership alignment, and addressing the root causes of resistance across IT and operational teams.

Mumtaz is also an instructor at UBC Sauder School of Business and serves as a Board Governor with the Business Council of British Columbia. She is known for her highly interactive, practical facilitation style, helping senior leaders move beyond theory and apply change management approaches in real moments that matter.