BEGIN:VCALENDAR VERSION:2.0 PRODID:-//ChamberMaster//Event Calendar 2.0//EN METHOD:PUBLISH X-PUBLISHED-TTL:P1H REFRESH-INTERVAL:P1H CALSCALE:GREGORIAN BEGIN:VTIMEZONE TZID:America/Toronto BEGIN:DAYLIGHT RRULE:FREQ=YEARLY;BYMONTH=3;BYDAY=2SU DTSTART:20070101T000000 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:Eastern Daylight Time END:DAYLIGHT BEGIN:STANDARD RRULE:FREQ=YEARLY;BYMONTH=11;BYDAY=1SU DTSTART:20070101T000000 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:Eastern Standard Time END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/Toronto:20260616T120000 DTEND;TZID=America/Toronto:20260616T130000 X-MICROSOFT-CDO-ALLDAYEVENT:FALSE SUMMARY:Toronto Network Hour - Virtual DESCRIPTION:Network Hour is a one-hour\, informal virtual session where CIOs and IT leaders connect to share insights\, ask questions\, and learn from one another. Unlike webinars or vendor presentations\, this is a space for open\, peer-led discussion no slides\, no sales pitches.Our June discussion will focus on Support Desk Ticket ManagementThe IT support desk is often the most visible part of the technology organization\, serving as the primary point of contact between IT and the business. Effective ticket management can have a significant impact on employee satisfaction\, operational efficiency\, and the overall perception of IT within an organization.\n\nFor this session\, we'll explore how organizations are managing support desk operations today\, including:Ticket intake and triage processesService level agreements and performance metricsEscalation and prioritization practicesManaging ticket backlogs and recurring issuesSelf-service capabilities and automationMeasuring customer satisfaction and service qualityAI and emerging technologies in support operationsLessons learned from different service desk models and toolsWhether your organization operates a small internal help desk or a large\, multi-tier support organization\, join us to share your experiences\, hear how others are approaching similar challenges\, and exchange ideas that may help improve service delivery.We'll kick things off with a quick round of introductions\, followed by open discussion. As a Toronto Chapter member\, you should receive an invitation email to this virtual event. If you have not received the invitation and would like to attend\, please contact CIOCAN.Toronto.Chapter@ciocan.ca. X-ALT-DESC;FMTTYPE=text/html:

Network Hour is a one-hour\, informal virtual session where CIOs and IT leaders connect to share insights\, ask questions\, and learn from one another. Unlike webinars or vendor presentations\, this is a space for open\, peer-led discussion &mdash\; no slides\, no sales pitches.

Our June discussion will focus on Support Desk Ticket Management

The IT support desk is often the most visible part of the technology organization\, serving as the primary point of contact between IT and the business. Effective ticket management can have a significant impact on employee satisfaction\, operational efficiency\, and the overall perception of IT within an organization.

For this session\, we'\;ll explore how organizations are managing support desk operations today\, including:

Whether your organization operates a small internal help desk or a large\, multi-tier support organization\, join us to share your experiences\, hear how others are approaching similar challenges\, and exchange ideas that may help improve service delivery.

We&rsquo\;ll kick things off with a quick round of introductions\, followed by open discussion.

As a Toronto Chapter member\, you should receive an invitation email to this virtual event. If you have not received the invitation and would like to attend\, please contact \;CIOCAN.Toronto.Chapter@ciocan.ca.

LOCATION: UID:e.1797.1488600 SEQUENCE:3 DTSTAMP:20260626T155936Z URL:https://members.ciocan.ca/upcoming-events/Details/toronto-network-hour-virtual-1765052?sourceTypeId=Hub END:VEVENT END:VCALENDAR